Yes, we have designed our delivery and installation processes to be contact free.
We follow all health regulation protocols before we install your purchase. We will set up an appointment for delivery with you and inform you of the latest health regulations and what needs to be done deliver and install the products safely.
SHIPPING & DELIVERY
Delivery is based on size and weight of the adjustable base and mattress. We also take into account time required to install the adjustable bed at your home. We will ensure that your adjustable base is working properly prior to us leaving as well as a professional handover ensuring you understand how to use, your new products properly.
We will let you know the price for delivery and shipping before you place your order.
Someone does need to be home normally to receive the product and sign for the goods.
We specialize in delivering and installing to all types of homes. Our showroom is based in Hawthorn, and we service Melbourne Metro daily as well as greater Victoria & New South Wales depending on the area.
We are experts when it comes to multi-story homes as well as single level homes, apartments, small homes, and aged care and health care facilities including nursing homes.
We deliver and install our adjustable beds upstairs, a feature of Life Changing Beds services to you, our customer.
We also specialize in fragile deliveries including city apartment towers with limited access.
We take away your old beds & mattresses as well help any internal movement of beds from room to room. This installation service is very popular amongst our clients. Please ask our staff about the price for this service.
All deliveries made by our Company normally require a meeting in the showroom or on the phone whereby we explain the detail regarding delivery and installation. We are ready to make everyone happy on the day your new bed arrives.
We offer a white glove service, which we will quote during your visit to Life Changing Beds should you require this service. A general clean is provided with every delivery.
Orders of adjustable beds & mattresses typically take approximately 10 business days. We also build custom power beds with multi-function taking up to 6 weeks depending on the model. Our bedroom furniture, headboards, bases, bed surrounds take approximately 4-5 weeks to make.
Where extra-long and extra wide Hi-Lo adjustable beds and mattresses are being custom made, it takes approximately four to five weeks before delivery. We will let you know in advance of the actual delivery time and date.
Yes, you can book a specific time and delivery date. As a very proud family owned and operated business, we pride ourselves on being able to offer this service for our clients.
All of our equipment is designed to suit the human body, allowing the human body to rest and sleep in a natural position.
At Life Changing Beds we have the largest range of adjustable beds and mattresses so you can rest assured we have the ultimate in our range of materials and products tailored to suit your body. Our range is exclusively produced and designed to improve the way we all sleep.
We supply a range of models that can be adjusted at home. However, in our showroom, we personally fit the right adjustable base and mattress specifically tailored for you and your body, so you generally won’t need any further adjustments once at home.
Our showroom is at 624 Burwood Rd in Hawthorn East, Melbourne.
We service and deliver all over Melbourne and to greater Victoria and New South Wales. If you would like to visit us, please book an appointment by calling 03 9041 4765.
The simplest way is to send us an email to email@example.com or please call us on 03 9041 4765.
Reveal equipment is globally recognized by clinicians and is exclusive to Life Changing Beds. It is extremely safe and used by major hospitals throughout the world. Typically Reveal Compare by Xsensor is used to design and test sleep surfaces and understand how mattress layers and the support systems work and who they suit.
We use the latest Reveal Compare system Xsensor to take the guesswork out of choosing your new mattress and to support our Occupational Therapists by being able to provide clinically recognised values to understand why one surface is better than the other.
Also, Reveal measures the surface providing live information in relation to pressure redistribution. Our staff have been professionally trained by Xsensor from Canada making the trip out to Australia to train our team.
Reveal testing is designed to provide analysis on your body’s contact pressure with your sleep surface. It is extremely sensitive using 1800 sensors on the surface matt, as each body is different in shape, length and weight, we use Reveal to provide data to help us understand support and comfort to stop tossing and turning and reduce pain to sleep.
The clinically recognized numeric values and support measurements help us to understand contact pressure and the overall comfort and support of your body against the sleep surface. This helps us to understand how you can sleep better without tossing and turning, and to choose the best mattress for you especially when our customers have lost levels of sensitivity.
Yes, the reveal system is used by leading clinicians around the world. It provides users with a very detailed analysis of your body’s support area. When you put body weight onto a mattress structure, your body creates pressure or heat, and we use Reveal to determine if the contouring layers of the mattress provide the ultimate comfort to you.
We always have a range of product to purchase now and from time to time have specials where we sell our display product. If you would like to know more, please join our mailing list.
That very much depends on the type of model that you purchase, but we always aim to provide product that has lasts a lifetime. This means that the majority of our equipment will have a life of 10 plus years. We will inform you at your time of purchase how long each product will last.
We provide a natural mattress surface that is breathable and is designed to provide you with the best skincare possible. We are able to do so by reducing pressure on your sleep surface by our use of natural fibres and design techniques. We also ensure you choose the best possible pillow that complements the mattress as pillows provide 30% of upper body support when you're lying in the mattress.
We have the largest range of adjustable beds in Melbourne. All of our equipment is designed and catered to each of our client’s budgets. We are NDIS approved providers since January 2017 and we work with you and your Occupational Therapist to get your bed approved.
We require a 50% deposit when the order is confirmed, and the balance is payable prior to delivery. Payment can be made on the phone or by an EFT to our bank.
We have some mattresses within our range that use fire retardants and thus is typical of our Commercial ranges. Included in our range are products that are currently used by some of the leading hotels around the world.
Dry compound cleaning is the best way to clean the mattress, we do not recommend to wash the cover materials of the mattress in the washing machine or use in the dryer. Using a reputable mattress cleaning service without exposing the mattress to too much moisture during that process is the best option.
A mattress protector is highly recommended at all times when using our Life Changing Beds products.
A mattress protector must be used if you want to be eligible for our 150-night comfort and support guarantee. Not using a mattress protector will void your warranty.
The Life Changing Beds mattress factories require the mattress to be hygienically clean at all times, and to keep the mattress free of any stains, a protector is the best way to do this.
Yes, you can.
It is our professional advise that you do not use an electric blanket with our products as they have been specifically fitted with your body temperature in mind. We do understand that people need to go to bed into and use a warm surface, but there are other ways that are better than using an electric blanket.
Our director, Andrew Cain, is a father of three young children, and has been in the bedding industry for 27 years. Andrew personally oversees each and every design and signs off on all of the equipment manufactured.
NDIS, TAC AND HEALTH CARE
Yes, we specialize with clients with special needs and disabilities. We like to treat everyone as out family, no matter what your needs are, or how complicated it may seem. We have built our business around taking the time that you and your helpers need to make the right choice for your adjustable base and mattress. We are proud of our history of being able to help and support people with a wide range of disabilities.
We regularly work with customers and their occupational therapist to ensure we fit the correct mattress and base for your needs. We can provide you and your therapist with a formal report of our findings and recommendations.
We have Melbourne's largest range of adjustable beds with over 40 models on display and we take the time to make sure the adjustable base and mattress you choose is right for you.
We cater for clients with special seating heights and are the only bedding company that supplies adjustable bases for people longer than 2 meters.
We are one of the few businesses in Australia to be able to provide you with a fully customized bed with coordinating headboards, side facia rails, all with a beautiful finish.
We've been using natural fibres for well over 10 years now. We pride ourselves on using the only mattress ticking provider left in Australia.
Bed sores can be part and parcel of low-quality sleep surfaces/incorrect sleep surface or incorrect diagnosis, especially when rehabilitation specialists are unable to provide pressure imaging.
We provide solutions through using natural surfaces with four way stretch fabric that focuses on body pressure care and redistributing your weight evenly away from the pressure point that may otherwise cause bed sores.
Our use of natural fabrics in particular Tencel and our design of the mattresses help minimise sweating that can be associated with air mattresses.
As we tailor your mattresses and bases to your specific needs, we are confident that you will have a better night’s sleep.
We prefer that you do make an appointment so we can ensure that we have sufficient time to understand your needs and provide you with sound advice, and find you an adjustable base and mattress that is right for you and your body.
WARRANTIES, RETURNS AND EXCHANGES
We provide 150 night comfort and support guarantee with all of our products.
This guarantee allows you only one opportunity to swap the equipment during the first 150-nights for a new product. Please refer to our Terms & Conditions for how to activate our 150-night comfort and support guarantee.
The comfort and support guarantee does not include change of mind.
If you change your mind after purchase, and there is nothing wrong with the adjustable bed or mattress, then we are unable to offer an exchange.
Returned and/or damaged products are either donated to charities or families in need as long as they are not soiled or damage
Yes, we exclusively use an approved and responsible recycling company based in Melbourne or donate ex-hire and comfort guarantee stock to those in need.
We provide warranties on all our product ranges. Typically, all extended above industry standard – what does this mean? We understand what our clients need especially outside of normal hours or requests.
Our Company provides extended warranty on our general products. Please ask one of our staff about warranties on specific products.
Your 150 Night Comfort and Support Guarantee begins the day you receive your new mattress, you’re support guarantee.
The 150 Night Comfort and Support Guarantee period allows you to be eligible for one exchange free of charge, per each mattress purchase.
Adjustable bases are covered by manufacturers warranties and do not form part of the 150 Night comfort and support guarantee. , Pillows, bedroom furniture and other accessory items do not have a 150 Night Comfort and Support Guarantee.
You must contact Life Changing Beds within the first 30 days after your mattress purchase to discuss any concerns you have with your mattress not being comfortable.
Unless you purchase a mattress protector from Life Changing Beds and ensure that it is always used on the mattress during the first 150 Nights after delivery, then the 150 Night Comfort and Support Guarantee does not apply and will be void.